Refund policy

** WE ARE CURRENTLY ON HOLIDAY UNTIL DECEMBER
Please note our returns and refund policy stays the exact same while we are away

Refund policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return/exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase to be able to make a return. This can either be your order number or a order confirmation email.

To start a return, you can contact us at business.just.a@gmail.com or via instagram DM. If your return is accepted, we’ll provide instructions on how and where to send your package back to us. Items sent back to us without first requesting a return will not be accepted and will be sent back to its original address.

Refunds
Please remember we only allow refunds if the item is damaged, faulty or if you receive the wrong item and we don’t have your ordered item in stock anymore. You will not be eligible for a refund if you have ordered the wrong size or if it is a change of mind purchase. If you have been approved for a refund, we will send you instructions on how and where to send your order back and once we receive your order we will refund you by your original payment. Please allow 1-4 business days for your refund to appear in your bank.

Damaged and faulty items
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In saying that, this is a handmade business so please respect the nature of handmade clothing. Damaged or faulty clothing is included in the following; 
- Unwearable due to being sewn incorrectly
- Broken clasps, zips, buttons etc
- Torn or fraying 
- Incorrect/ loose stitching 
And does not include;
- End of thread that can be cut
- Slight variations of colour due to screen displays 
- Damage by improper care/ not following wash instructions

If your item is one of the above in the faulty section you may request a refund, an exchange or a repair. If your item is one of the above we will also cover shipping costs. We will ask for proof of damage so please send us a photo of the error as soon as you receive your parcel. Your item must be unworn or only just tried on. 

Non-returnable items
We do not allow returns if we don’t stock the item you’re wanting to return anymore. It must be an item we have current on our website or will be returning if it is currently out of stock. We do not allow returns if your item is past the 10 day returns policy, we are flexible if you’ve been away on holiday and have only just been able to open your parcel and it’s past the 10 day policy. We do not allow returns if the item has been worn or washed, tried on is acceptable.

Exchanges
Due to our limited stock, size exchanges may have a wait time if the item you’re wanting to exchange is currently out of stock. Your size exchange will be our priority before new orders/ restock drops. You’ll be required to ship your item back to us and once we receive the item in its original condition we’ll start the process of your size exchange. If you are wanting to exchange an item for a different item it works the same way. If we don’t have the item in stock you are wanting to exchange there may be a wait time but your exchange will be prioritised. If we do have the item in stock, it will be shipped as soon as we receive the original item.

Store credit
We allow store credit on any order. This may be a change of mind purchase. The item must be unworn and send back in its original packaging to be eligible for store credit. You'll be given a store credit voucher code which you can use at checkout that will have the amount your original order was. Store credit can be used whenever and does not expire. 

One free repair
Due to the nature of handmade clothing, we offer one free repair if your item delivers to you damaged or faulty. This will also be accepted if you have worn the item once and a clasp, button, zip etc is broken or stitching has come undone. This is only accepted 30 days after purchasing your item. The shipping costs will be at your expense if you have already worn the item. However if you received the item faulty, we'll cover shipping costs.